FAQ

As you will see in our booking form there are 2 ways to reach your destination from  Venice Marco Polo airport.

• One is a combination of CAR AND WATER TAXI; this solution is more comfortable and allows a saving on the route. In fact you will be picked up directly at the arrivals exit at the airport and within a short drive you will arrive at Piazzale Roma where your water taxi will be waiting for you to drive you at your hotel or any other destination.

• The other one is by WATER TAXI ONLY; this solution has a 15€ mark up. In this case you will to reach the taxi n °11 with a 10 minutes stroll by foot from the airport. Your water taxi and its driver will be waiting for you there. The journey to the city center takes about twentyfive minutes and wind or swell conditions can affect its comfort. Reaching the center of Venice from the lagoon is not guaranteed for all central areas. The route that will be taken during the ride will depend upon your destinations and wether any canal is blocked on the way. In case some canals are blocked you will be dropped in the nearest possible location.

In case of adverse weather conditions, to ensure the safety and comfort of our passengers, the transfer from the Airport to city center will be mandatorily arranged with a combination of car transfer and then water taxi transfer from Piazzale Roma to your destination. 

If you arrive to Venice either at Marco Polo Airport or at the Train Station “Santa Lucia”, make sure to provide us with your plan or train number. By having these information we’ll check ourselves for any plan or train delays, we’ll arrange your pick up accordingly with your taxi driver/s and no extra charge or cancellation will be charged.

In case of incorrect information provided or in case your plane or train isn’t delayed, your driver will be waiting you on spot for a maximum of 30 minutes. If you miss to show up within this waiting time the rider will leave and your reservation will considered a “No show” with no possibility of refund.

Each boat can accommodate up to a maximum of 8 passengers. We apply a 6€ extra for each passenger after the first 4 ones. The Maximun number of luggage item is 12. Each item must not exceed 32 kg & 90 x 75 x 65 cm. We apply a 6€ extra for each bag after the first 4 ones which are included in the price.

The fare extra for night transfers is 10 euros. This fee is required for taxi transfers between 22:00 (10 PM) and 8:00 (8 AM)

A surcharge will apply for navigation in the internal Venice canals. The reason for the extra-charge is navigation difficutly the extra time accumulated due to the intense traffic of gondolas and one-way canals. These elements extend the journey time in a non-negligible way. For this reason, to reach your hotel in Internal Canal can requires a surcharge of 10 euros. If you are not sure if your hotel is in an internal channel simply select the “Not sure” checkbox.

Please note that the 10€ surcharge may be asked on board in case your Hotel is indeed in situated in an internal canal & you selected either “not sure” or “no”.

We offer our customers a 5% discount on their return journey. If you have booked one way with us, you will receive a link to book your return trip with a -5% Discount in the confirmation email. Feel free to save this link to book any other transfer in the city with us again.

Our water taxis take the shortest route to reach your destination. But if you want make your transfer extra special just select the “Canal Grande” option during your booking.

You will have the chance to admire one the most fascinating waterways in the world, the “Canal Grande”. The cost for this preference is an extra 40 euros.

Venice is a unique city so please understand and accept that in the event of exceptional weather conditions such as high tide, fog or strong winds the route as  well as the drop off spot  could be changed in order to guarantee your safety and comfort to reach your destination.

Please note that in case of adverse weather conditions, to ensure the safety and comfort of our passengers, the transfer from the Airport to city center will be mandatorily arranged with a combination of car transfer and then water taxi transfer from Piazzale Roma to your destination.

We can provide you a Hostess at M. Polo airport or S. Lucia Railway Station, that will escort you direclty on board and if you need it on your hotel reception.

Meet & Greet: an hostess will be waiting for you at arrival area with your name on a sign, and take you straight to your taxi location. Cost in 40 euros.

Full transfer Assistence: an hostess will be waiting for you at arrival area with your name on a sign, will take the taxi with you and acommpany you up until your final destination. Cost in 60 euros.